The cancellation policy of Eurostar states the rules, eligibility criteria, and applicable fees for cancelling, refunding, or exchanging train tickets. Depending on the fare type (Standard, Plus, or Premier), passengers may be eligible for refunds or flexible changes within specific time limits before departure. However, a cancellation fee will be charged for every transaction; additional charges will apply. Only premier member can cancel their tickets within 2 days before the train leaves; the timeline is restricted to 7 days for others.
Eurostar Cancellation Policy
The cancellation policy of Eurostar mentions all rules and eligibility criteria for cancelling a ticket. Some fares are flexible, offering refunds and exchanges:
- Eurostar Standard and Eurostar Plus
Passengers can get a refund with a £25, €25, or $40 fee per person up to 7 days before departure.
- Eurostar Premier
These tickets are available for a refund without any fee until 48 hours before the train departure time. After this time period, tickets will not be refundable.
NOTE: Eurostar Snap tickets are non-refundable, non-exchangeable, and non-transferable. Also, the company will apply a service charge of £12, €14, or $20 per transaction.
How to Cancel a Eurostar Ticket
Cancelling a ticket at Eurostar is an easy process, following these steps:
- Access the official website of Eurostar, eurostar.com, and log in with the registered email.
- Navigate to the “manage booking” and select the booking.
- Scroll down and choose to cancel the ticket.
- Pay the cancellation fee, reflected on the screen.
- Receiver confirmation email for cancellation.
Eurostar Refund Policy
The refund policy of Eurostar includes all the timelines and fees for claiming refunds post cancellation of tickets. The fee remains the same for standard and plus tickets, varying for premium ones.
- Eurostar Standard and Eurostar Plus
Tickets are refundable seven days or more before the date of departure for a fee. The fee is £25/25€ per person for each way of the trip, and £50/50€ per person for a full refund of a return ticket.
- Eurostar Premier
Tickets are refundable till 48 hours after the passenger’s original departure time. If someone claims a refund for one segment of a return ticket, the refund will be calculated taking into account any discount used to book the ticket. The discounts are applied to the original booking.
Refunds on Eurostar
To get refunds on Eurostar tickets, passengers must follow the same process as cancellation through the official website or app. However, instead of selecting “cancel booking”, they have to select “Refund Journey”.
Ticket Exchange Policy of Eurostar
Along with cancellation and refund, passengers can also change the ticket details, like date or time of departure.
- Eurostar Standard
Passengers can exchange Eurostar tickets and are allowed to date or time, or both, at least one hour before departure without paying any fee. While destination changes are not permitted, they can upgrade their tickets to the Eurostar Plus cabin. Tickets exchanged within 7 days of travel become non-refundable.
- Eurostar Plus
Similar to standard customers, these people can also make date and time changes 60 minutes before the train leaves the station for free, with no destination modifications allowed. However, this cabin doesn’t allow upgrades to Eurostar Premium. Tickets exchanged less than seven days before travel will not be eligible for a refund.
- Eurostar Premium
Customers can change their tickets on Eurostar up to 48 hours before their original exit time with no destination changes, only date and time.
NOTE: If the cost of the new booking is more than the original one, then the customer will pay the difference. And if it’s less, the company will not refund any amount to the passenger.
How to Exchange Tickets on Eurostar
To change details on Eurostar tickets, people must use this method:
- Go to eurostar.com and select “Manage Booking”.
- Enter the 6-letter booking reference (PNR) and surname.
- Select “Change journey dates or times” and follow the instructions to select a new, available train.
- If the new ticket is more expensive, pay the fare difference.
- Receive the new ticket via email.
The cancellation and exchange policy of Eurostar provides flexibility depending on the ticket type purchased. While Standard and Plus fares allow refunds with a fee if cancelled in advance, Premier tickets offer greater flexibility with no cancellation charges within the permitted time frame. Passengers can modify their booking within 7 to 2 days of departure.
Frequently Asked Questions (FAQs)
Yes, generally you can cancel your Eurostar ticket. However, it depends on the duration, as Euro Standard and Euro Plus members can cancel at least 7 days before departure.
No, Eurostar Snap tickets are strictly non-refundable, non-exchangeable, and non-transferable. These promotional fares are offered at discounted prices with limited flexibility.
Refunds are usually processed after the cancellation request is approved through the official website or mobile app. The time taken for the amount to appear in the passenger’s account may depend on the payment method and bank processing time.
Yes, passengers can modify the date or time of their journey depending on the ticket type.
No, if passengers exchange their tickets for a cheaper journey, the company generally does not refund the difference in fare. However, if the new ticket costs more, passengers must pay the additional amount.
You can make changes to a Eurostar Plus ticket till an hour before departure.
Eurostar doesn’t offer a 24-hour grace period for free cancellation on non-refundable tickets.