Amtrak Train Station Buffalo–Exchange Street, New York (BFX), located at 75 Exchange St, Buffalo, NY 14204, serves as a central rail hub in Erie County. The station connects Amtrak services across western New York and the Northeast, supporting travel toward Niagara Falls, Rochester, and other destinations along the Empire Service and Maple Leaf routes. Facilities include restaurants, restrooms, seating areas, and retail outlets. The station incorporates accessible pathways and nearby parking zones to accommodate passengers with varied mobility requirements.
Buffalo–Exchange Street Amtrak Station Contact Details
Buffalo–Exchange Street Amtrak Station (BFX) provides essential contact channels for passenger support, ticketing inquiries, and lost item recovery. The listed phone numbers and email address assist with general queries and travel-related concerns. The station operates within standard service hours and supports regional connectivity across western New York.
| Station: | Buffalo–Exchange Street Station |
| Station Code: | BFX |
| Contact Number: | +1 800-872-7245 |
| Email: | etickets@amtrak.com |
| Lost and Found: | +1 800-872-7245 / +1 833-391-0338 |
| Police: | +1-800-331-0008 |
| Working Hours: | 06:30 A.M. to 10:00 P.M |
| Nearby Airport: | Buffalo Niagara International Airport (BUF) |
| Website: | https://www.amtrak.com/ |
| Instagram: | https://www.instagram.com/amtrak |
| X (Twitter): | https://x.com/amtrak |
| Youtube: | https://www.youtube.com/amtrak |
| Facebook: | https://www.facebook.com/Amtrak/ |
| Pinterest: | https://www.pinterest.com/amtraktravels/ |
Services Provided by Amtrak at BFX Station
Buffalo–Exchange Street Station offers a full range of services that support ticketing, mobility, and travel assistance. Facilities include staffed counters, baggage handling, and accessibility support for travelers requiring aid. Passengers can access ATMs, purchase bike boxes and ski bags, and utilize nearby parking areas. The station maintains restrooms, elevators, seating zones, and water fountains. Restaurants operate within or adjacent to the premises, and designated areas accommodate wheelchair users.
| Restrooms | Elevators | Ticketing office |
| Support for unaccompanied minors | Baggage checking | ATM |
| Staff support | Bike boxes on purchase | Ski Bags (on purchase) |
| Baggage assistance | Nearby parking lots | Accessible platform, restroom, ticket office, seating, and water fountain |
| Wheelchair Lift | Wheelchairs | Restaurants |
Buffalo–Exchange Street Amtrak Station Layout Map
The station layout includes clearly marked zones for platforms, entrances, exits, and service counters. The embedded map assists passengers in navigating the facility and locating essential areas. The design supports efficient movement throughout the station and helps travelers identify key access points upon arrival.
List of all Amtrak Stations.
Baggage & Luggage Rules
Buffalo–Exchange Street Station (BFX) provides checked baggage services for eligible routes. Staff assist with luggage handling and offer support for unaccompanied minors. Passengers may purchase bike boxes and ski bags at the ticketing office. Baggage assistance is available for travelers requiring help with mobility or heavy items.
Food, Lounges & Restrooms
Dining options operate within or near Buffalo–Exchange Street Amtrak Station (BFX), offering food and beverage access for passengers. Public restrooms meet accessibility standards and are located throughout the facility. Seating areas accommodate waiting travelers, and water fountains are available in designated zones. The station does not feature premium lounges but maintains essential amenities for transit comfort.
How to Reach the Buffalo–Exchange Street Amtrak Station
Buffalo–Exchange Street Station (BFX) is accessible via local roads and regional highways. Public transportation services, including bus and taxi networks, operate in the surrounding area. Clearly marked entrances and exits guide passengers into the facility. Nearby parking lots support both short-term and long-term access.
Nearby Airports
Buffalo Niagara International Airport (BUF) serves as the nearest airport to Buffalo–Exchange Street Amtrak Station. Located within a short driving distance, the airport offers domestic and international flight services and supports convenient rail-to-air transfers for passengers traveling through Buffalo.
Hotels Near Buffalo–Exchange Street Amtrak Station
Several hotels operate near Buffalo–Exchange Street Station (BFX), providing accommodation for passengers with early departures or late arrivals. These establishments range from budget to premium and typically include dining, parking, and accessibility support. Most are situated within walking distance or a short commute from the station.
The Buffalo–Exchange Street Amtrak Station offers travel services through its rail connections. Further, it ensures ease for passengers through multiple facilities. Moreover, via its map layout of entrances, platforms, and other areas, they can get clear directions while moving around the building.
FAQs
The station is situated at 75 Exchange St, Buffalo, NY 14204, United States.
Passengers can reach the station by calling +1 800-872-7245.
Yes, the station offers checked baggage services, baggage assistance, and support for unaccompanied minors.
Buffalo Niagara International Airport (BUF) is the nearest airport to the station.
Amenities include restaurants, restrooms, seating areas, ticketing counters, ATMs, and nearby parking facilities.
The station includes elevators, wheelchair lifts, and accessible restrooms, platforms, seating areas, and water fountains.